Troubleshooting & FAQ
Basic Troubleshooting
Make a drink
How to make a drink
How to make a blended drink like tea or lemonade.
How to make a smoothie
How to use our smoothie blender to make smoothies.
Adding Boba
How to cook and add microwavable boba (tapioca pearls.)
Change ingredient
How to change BiB
How to change the ingredient bag-in-boxes (BiB).
How to change a reusable container
How to change ingredients stored in a reusable container.
How to swap Coffee Mate BiBs when using the Adapter.
This video shows how to swap coffee mate BiBs when using the metal adapter.
Cleaning
Cleaning DrinkBot Pro
How to access cleaning and clean DrinkBot Pro.
How to run daily wipe down
How to use the “Daily Wipe Down” feature to properly clean the machine every day.
Dispensing problem
When the drink is not dispensing well
How to troubleshoot the Dispense Incomplete pop up, caused by a drink failing to dispense properly.
Filling a tube
How to use the “fill tube” feature when troubleshooting.
Cup sealer
Using a cup sealer
How to troubleshoot the Dispense Incomplete pop up, caused by a drink failing to dispense properly.
Replacing cup sealer film
How to use the “fill tube” feature when troubleshooting.
Others
Ordering BiBs on DrinkBot
How to order BiBs from Botrista via DrinkBot Pro.
Food safety
Discard any perishable ingredient (the full BiB) if the machine is powered down for more than 4h. Run cleaning on those tubes before serving customers. Perishable ingredients include all teas, creamers, oat milk, and coffee. Please contact support for an up to date list of ingredients requiring disposal.